The buying public can all too easily believe that all carpet cleaners are the same and regardless of how much, or little they pay, they will end up with the same thing – a perfectly clean carpet.
Unfortunately, nothing could be further from the truth. When we go out to buy a new car or a washing machine, we choose the make and model that best suits our needs and then, ‘shop around’ for the best price. Regardless of how much you end up paying for the product you end up with exactly what you wanted.
The difference between buying a product or a service is that a product can be inspected in a showroom so you know exactly what you are getting before parting with your hard earned cash.
The problem when buying a service such as carpet & upholstery cleaning is that unlike a product you have no idea what you have bought until the day the work is carried out. Yes, you shopped around for prices and got what you believed were the best deal, working on the basis that all carpet cleaners are the same and regardless of how much, or little you agreed to pay, you’ll end up with the same thing – a clean carpet.
You may even think that having spent time ringing around for prices you saved yourself £20, or more by going with the lowest bidder because that is the same buying logic you used to purchase your new TV. At the time of booking a carpet cleaner, all you've actually got is a ‘promise’ of a clean carpet, but it hasn't been delivered yet and when you were ringing for prices your focus was on the price, but come the day of cleaning it suddenly, becomes about quality, or what exactly are you are going to get for you money?
On the big day, what if your chosen carpet cleaner shows up with a DIY machine like the Rug Doctor, or Vax, even, unbelievably, a bucket and sponge and proceeds to soak your carpets without them looking even slightly better and leaving you considerably out of pocket?
You had every right to expect a quality clean from a qualified, experienced and committed professional company but because you used the same buying logic you use to buy a product you mistakenly believed that only the price was in question and that the quality would be the same, regardless of the price you agreed to pay. All carpet cleaners are NOT the same – far from it. When booking a carpet cleaner ask plenty of questions. How long have you been in business?Do you have relevant training?Are you a member of any Trade Associations?What type of equipment do you use?Are you fully insured, including Risk Treatment ? (insurance against damage to items being worked on) Do you offer any type of satisfaction guarantee?Better still, try and find a carpet cleaner through the recommendation of others.
To book a quality carpet or upholstery clean, contact Crystal Clean Carpet Cleaning on 07919 115516 or email on email@example.com for a FREE no obligation quote today.